Digital Mystery Shopping:

Website and App Analysis - “Welcoming”, “User Friendly” and “Does it Work as Intended”:

If you need assistance, or another pair of eyes to assist your technical team, we have such a service where we run each webpage through a test, to ensure that the pages are displaying as intended for the hundreds of millions of iPhone, iPad and Mac users!

We also work with seniors one-on-one, assisting them with their understanding of how to navigate websites, apps, etc., and as such, have first hand knowledge of what works and does not work well for this very large market of travellers.

Our Perspective - Showcasing your Digital Face with the World:

* Hospitality and Tourism is an industry of hospitality, welcoming and service excellence. Does you site/app welcome your repeat guests and future guests right from the start?

* Is it “user friendly” or do your visitors need to be computer savvy to find what they want, and especially, to buy what they want?

* Does each webpage work as intended with the latest operating system's software?

Analysis Services: Starting at $1,600 per Apple Device/Operating System/App:

* Devices: iPhone (iOS Safari), iPad (iOS Safari) and Macs (OS Safari and Firefox for Mac).

* Other options/devises/operating systems are available.

Here to serve if you need assistance: Hello@BlackSandDigital.ca.

Hospitality Mystery Shopping:

Black Sand Digital is built upon over three decades of being of service to the hospitality and tourism best of the best. This includes Training and Development services and Mystery Shopping for luxury clients from The Caribbean to Russia and North America.

Our approach is from the eyes of a guest, and our insights and reports are focused on “Areas of Excellence” (ensuring that your team knows what they are doing well, therefore repeating such desired behaviours) and “Opportunities for Improvement” (where can you impact the guest and your operation more positively, more profitably…).

Pricing is individually set upon the destination/property/services to be assessed.

Let us partner with you to be even better.